Community

When welcoming a guest with visual disabilities remember to: 

1. Communicate directly and respectfully: always address the client directly, even if they are accompanied, to show respect and avoid diminishing their presence. Speak clearly and verbalize actions, such as saying, “Here is your document.”

2. Incorporate tactile guidance: add tactile strips to guide clients with visual impairments to key areas like the reception desk, ensuring they can navigate independently.

3. Offer help respectfully: if the client appears disoriented, offer verbal assistance without touching them. If declined, respect their independence without taking offense.

4. Provide accessible room features: use tactile, large door numbers, maps with contrasting colors, and Braille for room codes and instructions. Keep rooms minimalist, obstacle-free, and ensure items are returned to their original positions after cleaning.

5. Offer personal room orientation: when maps are unavailable, guide the client personally through the room, describing the layout and placement of items for clarity.

6. Make dining services accessible: assist with buffet breakfasts by helping the client choose and transport items. Provide menus in Braille or QR codes compatible with screen readers.

7. Clarify placement of dining items: explain the arrangement of plates, glasses, and cutlery using a clock-face orientation to help clients locate items easily.

8. Ensure inclusive guided tours: provide detailed verbal descriptions and allow tactile exploration of materials, walls, or replicas. Choose obstacle-free routes for safety.

9. Design accessible websites: ensure your website is compatible with screen readers, includes functionalities for different disabilities, and provides detailed image descriptions.

10. Show empathy and sensitivity: treat every client with respect, recognizing their unique experiences and emotions. Approach every interaction with care and dignity.